Why are you replacing my existing card?
HomeTown Credit Union has partnered with Mastercard to improve your benefits including contactless payment technology, Apple Pay and Google Pay.
Is there any cost to me?
No, your new card will have no annual fee, just like the card it replaces.
Will my PIN remain the same?
When you call to activate your new card, you will be prompted to select a PIN. You may use the same number as before or select a new one. As a reminder, HomeTown Credit Union will never contact you to confirm your PIN.
When will my new card arrive?
You can expect to receive your new card by the end of September. When it arrives, simply:
- Call to activate
- Destroy your old card
Also contact any merchants who automatically bill your existing card to provide your new card number.
If I have multiple accounts, will each account receive a new card?
Yes. Each personal checking account with a Visa debit card linked to it will be reissued a new HomeTown Credit Union Debit Mastercard.
If I receive more than one card, how will I be able to tell which checking account it is linked to?
Simply call us at (888) 451-3798 Monday–Friday 8:30–5:00 CST and a representative will be happy to assist you.
Who can tell me more?
If you have other questions, inquire at any branch or give us a call at (888) 451-3798.