Here are answers to a few frequently asked questions:
Q: How does the System Upgrade benefit me?
A: As a result of the System Upgrade, HomeTown will be able to provide members with:
- A streamlined banking experience
- Enhanced product and service offerings
- More robust Online and Mobile Banking platforms
Q: Is my personal and financial information safe and secure?
A: Yes. The safety of member account and personal information is HomeTown’s top priority. Personal data and account information will be secure through the entire System Upgrade process.
Q: Is my Member Number changing?
A: No. Member Numbers will remain the same following the System Upgrade.
Q: Will there be a delay in receiving my statements?
A: No. Statements will arrive following the same schedule as previous months.
Q: Will branch hours be affected by the System Upgrade?
A: Yes. All HomeTown Credit Union branches will be closed on Monday, May 1 and Tuesday, May 2. Please also review the Service Availability Schedule for additional disruptions to service leading up to the System Upgrade.
Q: Will I be able to access Online Banking?
A: No, Online Banking will be unavailable from Friday, April 28 at 3pm through May 2.
Q: What should I do if I have additional questions?
A: If you have other questions, please contact us at (888) 451-3798 or reach out to a HomeTown representative.