Our 24/7 Virtual Assistant is Here
Are you looking for quick answers and assistance on a wide variety of banking needs without coming into a branch? Let us introduce you to Hope, our new virtual assistant, ready to amplify all your financial experiences here at HomeTown.
Created with our members in mind, Hope is a 24/7 contact you can reach when you call into our main phone line. She can quickly answer questions about your accounts, transfer funds, and even help you apply for new accounts and loans — no waiting needed! Plus, she is 100% secure, using your member information to verify validity.
Hope can answer questions regarding:
- Account balances
- Last 5 transactions
- Maturity date of certificates
- Pay on a HTCU loan or credit card from a HTCU account
- Transfer between savings and checking accounts
- Due date of next loan payment
- New account applications
- Loan applications
- Hours and locations
It's as easy as 1-2-3 to connect with Hope
- Call us at (888) 451-3798
- Press 1, directing you to Hope
- Ask her all your banking questions
This quick and secure solution is just another way we're making banking at HomeTown convenient for our members. Click the link below to view tips and tricks for smooth communication each time you talk to Hope. If you have specific questions, please contact us.
Communication Tips & Tricks
Connect with Hope the next time you call!