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Attention Members RE: All Updates from HomeTown Pertaining to the Coronavirus (COVID-19)

Financial services are deemed as essential services and we will continue to serve you. HomeTown drive-thru lanes, back office and call center will remain open during the shelter in place timeframe. 
 

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March 24, 2020

Dear Members,

We find ourselves in unprecedented times with people around our country, and the world having to face such hardships as limited income, to layoffs, to the coronavirus directly affecting loved ones.

Your HomeTown Credit Union is here for you during these difficult times.

While our branch lobbies are currently closed as a measure to protect the health and safety of our staff and members, and to aid in limiting the spread of the virus, we are still here to help you. If you have been directly affected by COVID-19 layoffs regarding job loss, reduced income, or other hardships, we encourage you to reach out to our Lending Operations Department by calling 507-446-3819.  One of our specialists can assess your situation and work with you to find the right solution for you and your family.

I also want to emphasize that HomeTown Credit Union is in a strong position to handle this pandemic. The Credit Union is well-capitalized and we are already implementing a business continuity plan to ensure we continue to help you, our membership, and the communities we serve, with as little disruption as possible. Additionally, your deposits remain insured up to $250,000 by the National Credit Union Administration (NCUA).

While we have never experienced anything like this before, we do know what it takes to help our members maintain as strong of a financial well-being as possible. We are committed to being here to help you, your neighbors, and the communities we serve.

We wish you and your loved ones health and peace of mind at this time, and look forward to working with you to help relieve your financial worries.

In Solidarity,

Kim Westphal
President/CEO

www.HomeTownCU.coop    memberresources@hometowncu.coop
(507) 451-3798    (888) 451-3798

_____________________________

March 17, 2020

Dear Members,

As situations continue to change on nearly a daily, if not sometimes hourly basis around all we have to plan for around the COVID-19 (coronavirus) situation, we want to assure you that your HomeTown Credit Union is taking all necessary precautions to keep our staff and our members as safe and healthy as possible, while still being your reliable, service-focused financial institution.

First & Foremost, Your Credit Union Is Still Safe, Sound, And Solid
HomeTown Credit Union is in a strong position to handle this pandemic as we help our staff and members during this difficult time. We are well-capitalized and are implementing a business continuity plan to ensure we continue to help you, our members and the communities we serve, through this with as little disruption as possible. Additionally, your deposits remain insured up to $250,000 by the National Credit Union Administration (NCUA). Please note that any reduction to face-to-face contact or in-branch operation closure is strictly a precautionary measure for the health of our staff, our community, and our members.

How HomeTown Is Looking To Help During These Difficult Times
Credit Unions are well known for being prepared to help their memberships and communities in good times and times of difficulty. The leaders of the Credit Union are prepared to take action with relief programs intended to help our members affected most get through the current, and upcoming difficult economic times. As soon as details are in place, communications will be sent to all members via emails, our website, and social media. So please be on the lookout and visit these channels often.

How To Continue To Bank With HomeTown
As we all begin to practice social-distancing, effective at 11:00am today, March 17, ALL HomeTown branch lobbies are closed. However, at this time ALL branch drive-thru lanes and our call center remain open. Should there be an essential need for in-person business to be conducted, we will work with you to make someone available on an appointment basis.

With this change within the branches, we want to inform and remind you of all the ways you can conduct your HomeTown banking needs without having to come directly into close contact with someone.

Easy Access To Your Accounts Online & On Your Phone
Safely and conveniently manage your finances anytime, anywhere, on any device with HomeTown’s variety of online and mobile banking options.

Online Banking & Bill Pay

  • Check balances & transaction history
  • Transfer money
  • Pay bills
  • Access eStatements
  • Set up alerts
  • Set up recurring payments
  • Set up alerts when bills are due
  • Manager your debit card
  • Customize payees
  • Set up transfers

Send, Request & Receive Money With Popmoney®

  • Send or request money to just about anyone using just an email or mobile number
  • Money is deducted right from your account into their account
  • Recipients don’t need an existing Popmoney account—just a bank account and an email or mobile number
  • There’s just a $1.00 flat rate for a standard payment and a $3.00 flat rate for next day per transaction

Use Your Telephone & Mobile App To Conduct Basic Banking Needs

  • Our Mobile App allows you to access your accounts, make transfers, pay bills, open new accounts, and more
  • Call in during our normal business hours to chat with one of our account representatives, and they will be happy to help you with all you banking needs

ATMs & Branch Drive-Thrus
If you are in need of something that would require a visit to HomeTown, all of our branch locations have drive-thru lanes where you can conduct your banking errands. And all our drive-thru lanes will continue to operate during normal business hours.

Additionally, all branch locations also have 24/7 drive-up ATM access. HomeTown members can also visit the Locations & Hours page on our website to find other surcharge-free ATMs. If you have not had the opportunity to get a debit card yet, contact one of our representatives via phone and with proper identification we can provide one for pick up in our drive-thru lanes.

Using Virtual Means For Loans & Other Documents
HomeTown Credit Union has several virtual options to allow our members to still apply for loans, open accounts and sign important paperwork.

  • Apply for nearly any loan here on our website www.HomeTownCU.coop
  • Utilize eSignature to sign important documents
  • Scan/email paperwork to us at memberresources@hometowncu.coop
  • Give us a call at (507) 451-3798 or (888) 451-3798
  • We’ll work with you to get creative!

If you have questions, concerns or need any assistance, please don’t hesitate to contact us as we are here to help you in any way we can.

We value your membership and together, we will work to maintain a healthy environment to support your financial needs. We wish you and your families well during this time.

www.HomeTownCU.coop    memberresources@hometowncu.coop
(507) 451-3798    (888) 451-3798

_____________________________

March 15, 2020

At HomeTown Credit Union, the safety, health and experience of our members and employees is our number one priority. In light of the rapidly changing situation with the coronavirus (COVID-19) outbreak, as well as flu, cough and cold season, we want to take this opportunity to update you about the remote services offered by HomeTown. Our services are easy to use and very helpful in the event you are at home or prefer not to visit a branch, and most importantly they keep us all safe.

If you are not already signed up for online/mobile banking, let’s make that happen. Simply click here to get started. If you need any assistance in setting this up, please email Member Services at memberresources@hometowncu.coop or call us at  (507) 451-3798 or (888) 451-3798 and we will be happy to help. Once signed up, you can do virtually everything you would do at a branch, without venturing out:

  • View account balances and history
  • Set up and pay your bills
  • Deposit checks
  • Make transfers between accounts
  • Receive electronic statements
  • Locate the nearest surcharge-free ATM
  • As well as much more

Additionally, all of our branch locations have drive-thru abilities should you wish to still come to a branch to conduct your banking needs but do not want to come inside. We also have eSignature abilities to where you can virtually sign and return documentation from your computer or Smartphone.

Please stay tuned to your email, here on our website, or our Facebook page for the latest updates on possible changes to our branch operations and/or hours. We appreciate your understanding and cooperation during this time, and we will keep you informed of any new developments that may impact our members.

Sincerely,
Your HomeTown Credit Union