Letter from President & CEO, Kim Westphal
Dear Valued Members,
Over the past few years, HomeTown Credit Union has achieved significant growth while focusing on our core values and keeping our members’ product and service needs at the forefront. Since 2019, we’ve opened two new branches, grown to serving over 22,000 members, and most recently expanded our eligible service area to include 26 counties in southern Minnesota. And now, to ensure we have the foundation in place to continue providing well-rounded product and service offerings and positive member experiences, we will be upgrading our systems this coming May.
System upgrades are a necessary process for most businesses to go through, especially in our ever-changing and ever-enhancing world. As a result of upgrading our systems, our team will be able to serve members more efficiently, provide enhanced product offerings, and offer more robust online and mobile banking platforms.
Our team is working extremely hard to prepare for a successful system upgrade, which involves many hours of planning, testing, and training. As President and CEO, I would like to thank you in advance for your patience and understanding as we work through this process. Your commitment to the credit union is what drives us to continue doing better in all facets of our business.
While most of the work will continue to be behind the scenes, some disruptions to service are expected. We hope to work quickly and efficiently to make the process as seamless as possible for our members. To support this upgrade, all HomeTown Credit Union branches will be closed Monday, May 1 and Tuesday, May 2.
Over the next few weeks, you will receive additional information about system enhancements, a full schedule of service availability, and any steps that you’ll need to take prior to the upgrade. We will also have additional information on our website at www.HomeTownCU.coop.
We appreciate your support and membership!
President & CEO